Terms and Conditions Hotel Buly ArénaGeneral Business Terms and Conditions ( referred to as
1. Booking your accommodation and other services at Buly Aréna
Buly Aréna hotel reservation and confirmation of this reservation is possible only in written form, usually by e-mail. The confirmation of the booking is considered to be either the automatic e-mail confirmation generated by the online booking system or an e-mail confirmation directly from the Buly Arena Hotel.
2. Cancellation of accommodation and other services at Hotel Buly Aréna
Cancellation of a confirmed booking can also be done only in written form, eg. by e-mail. The exact way to cancel the booking is given by the reservation system used for the reservation. When booking accommodation directly at Buly Aréna, cancellations are considered to be a cancellation e-mail addressed to the Buly Aréna Hotel or a cancellation in the hotel's online booking system. When cancellation is made via external providers (eg Booking.com, Hotels.com, etc.), it is also necessary to cancel the reservation via this external provider in the way the external provider requests. In this case, the written notification to the Hotel Buly Arena is NOT considered to be the cancellation of the reservation.
3. Change of reservation at Buly Arena
The requirement for a change of reservation, ie shifting of the ordered services in the original extent to another date, is considered to be the cancellation of the the original reservation according to point 2 of these Conditions and is governed by the same regime as cancellation of the reservation.
If the reservation is canceled according to the second and third point of these Conditions, Buly Arena will be entitled to cancellation fees under the following conditions, unless stated otherwise: - Cancellation of the reservation 5 days and more before the date of the check-in: FREE –(Cancellation of the reservation prepayment or cancellation fees) 5 days (inclusive) and less before the date of the check-in: 100% of the total booked booking price in the canceled reservation. Group bookings, ie bookings for more than one room, are subject to the individual terms and conditions set by the hotel Buly Arena during confirmation of such reservation.
5. Cancellations and non-refundable deposits in special cases
Hotel Buly Arena reserves the right to set a special cancellation fee. In these special cases (eg long-term reservation, group reservation), the Buly Arena may require a non-refundable deposit to confirm the reservation required. Such payment in advance is non-refundable, ie the reservation rules do not apply in case of timely cancellation according to the point 4 of these Conditions. The guest will be notified in advance of the reservation request that the reservation is to be so called special case mode as well as the fact that this standard is not subject to the standard rules of these Cancellation Conditions.
6. Failure of the client arrival
If the client does not arrive in the reserved time of the accommodation and does not cancel his reservation in written form, the reservation is canceled and the standards of point 4 of these Conditions apply.
7. Check-in and check-out
Check-in is possible from 14:00. Guests arriving later than 22:00 are kindly requested to inform the hotel by e-mail or by telephone and communicate their estimated time of arrival. Early check-in is possible, free of charge, if the hotel room is available upon agreement with the hotel reception. The guest is required to clear the room (check-out) the last day of a valid reservation until 10 pm. Later clearance of the hotel is possible only after prior agreement with the reception and is not guaranteed. These Terms and Conditions of Business are contractual and may be modified in special cases by a specific contract.
Terms and Conditions Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.